Refund and Returns Policy

Last Updated: November 2026

Thank you for shopping with Lankan Hubs.

We want you to enjoy your Lankan merchandise as much as we enjoy creating it. This Refund & Returns Policy explains what happens if your T-shirt, clothing item, or other Lankan Hubs merchandise arrives damaged, faulty, incorrect, or simply isn’t quite right for you.

Lankan Hubs is maintained and developed from Australia, and our refund practices are intended to operate consistently with applicable Australian consumer laws.

Website: https://lankanhubs.com/
Email: [email protected]

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1. Australian Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (ACL) or other rights that cannot legally be excluded.

Products sold to Australian consumers come with automatic consumer guarantees.

If an item has a major problem, is unsafe, is significantly different from its description, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a refund, replacement, repair, or another remedy depending on the circumstances.

These rights are separate from our voluntary change-of-mind policy.

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2. Faulty, Damaged or Incorrect Items

Please contact us if you receive an item that is:

• Damaged when delivered;
• Defective or faulty;
• Incorrectly printed;
• Significantly different from the product description;
• The wrong product;
• The wrong colour or size compared with what you ordered; or
• Otherwise affected by a manufacturing or fulfilment problem.

Please email:

[email protected]

Include:

• Your name;
• Order number;
• A description of the problem; and
• Clear photographs of the item and, where relevant, its packaging.

Photos help us understand and resolve the issue quickly.

Where required under applicable consumer law, we will provide an appropriate remedy.

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3. Major Problems

An item may have a major problem where, for example:

• A reasonable customer would not have purchased it if they had known about the problem;
• It is unsafe;
• It is significantly different from its description or sample; or
• It cannot perform its intended purpose and cannot easily be fixed.

Where applicable under Australian Consumer Law, you may be entitled to choose between a refund or replacement for a product with a major problem.

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4. Minor Problems

If a product has a problem that is not major, we may be entitled to provide an appropriate remedy within a reasonable period, such as repairing or replacing the item.

If the issue cannot be resolved within a reasonable time, additional rights may apply under Australian Consumer Law.

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5. Change-of-Mind Returns

For standard Lankan Hubs merchandise, including regular Lankan-logo T-shirts that have not been individually personalised, we offer a voluntary 14-day change-of-mind return period.

You must contact us within 14 days of receiving your order.

To qualify for a change-of-mind return, the product must generally be:

• Unworn;
• Unwashed;
• Unused;
• Free from stains, smells, pet hair, or damage;
• In resalable condition;
• With original tags attached where supplied; and
• Returned with its original packaging where reasonably possible.

Once the item has been inspected and approved, we may offer an exchange, store credit, or refund, depending on the circumstances.

This voluntary 14-day policy does not limit your rights regarding faulty or non-compliant products under Australian Consumer Law.

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6. Wrong Size or Fit

Please carefully review the product’s size guide before placing your order.

If you ordered the size shown in your order confirmation but later find that it does not fit as expected, this will generally be treated as a change-of-mind return rather than a product fault.

You may contact us within 14 days of delivery to request an exchange or return, provided the item meets our change-of-mind return conditions.

Customers may be responsible for return postage for size-related exchanges where the correct size was originally supplied.

If we send you the wrong size, please contact us and we will arrange an appropriate solution at no additional cost to you where applicable.

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7. Personalised or Custom-Made Products

If we introduce personalised products in the future, including merchandise specifically created with a customer’s:

• Name;
• Custom wording;
• Image;
• Logo;
• Artwork; or
• Other individual customisation,

we may not accept returns simply because the customer changes their mind.

Because personalised merchandise is created specifically for an individual customer, it may not be suitable for resale.

However, this does not affect your rights if the personalised product is faulty, damaged, incorrectly produced, materially different from what was ordered, or otherwise fails to meet applicable consumer guarantees.

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8. Sale and Promotional Items

Sale, discounted, clearance, and promotional merchandise may have different change-of-mind conditions where clearly disclosed before purchase.

However, discounted or sale products are still covered by applicable consumer guarantees.

A product is not excluded from consumer-law remedies simply because it was purchased on sale.

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9. Items That Cannot Be Returned for Change of Mind

Subject to applicable consumer-law rights, we may decline change-of-mind returns for:

• Worn merchandise;
• Washed merchandise;
• Used products;
• Items damaged after delivery by the customer;
• Products with removed tags where tags were supplied;
• Products containing stains, strong odours, makeup, deodorant marks, or pet hair;
• Personalised or custom-made products;
• Certain hygiene-sensitive products where applicable; or
• Items returned outside our voluntary return period.

These exclusions relate only to voluntary change-of-mind returns and do not remove rights that apply to faulty or non-compliant goods.

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10. Starting a Return

Before sending any item back, please contact us at:

[email protected]

Use the subject:

Return Request – Order #[Your Order Number]

Please provide:

Name:
Your full name

Order Number:
Your order number

Product:
The item you wish to return

Reason:
Faulty / Damaged / Wrong Item / Wrong Size / Change of Mind / Other

Requested Solution:
Refund / Exchange / Replacement / Store Credit

If there is a fault or delivery problem, please attach clear photographs where possible.

Please wait for return instructions before sending merchandise back.

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11. Return Shipping Costs

Change of Mind or Incorrect Size Ordered

If you are returning an item because you changed your mind or selected the wrong size, you will generally be responsible for the return postage costs.

Original delivery charges may not be refundable for a voluntary change-of-mind return unless we state otherwise.

Faulty, Damaged or Incorrect Products

If the item has a genuine fault, was damaged before delivery, or we supplied the wrong product, we will handle reasonable return or replacement arrangements in accordance with applicable consumer law.

We may provide a prepaid return method or reimburse reasonable return postage where required.

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12. Please Do Not Return Items Without Contacting Us

Please contact [email protected] before sending an item back.

This allows us to:

• Verify your order;
• Understand the reason for the return;
• Provide the correct return instructions; and
• Avoid unnecessary delays.

Items sent to an incorrect address without contacting us first may be difficult to identify or process.

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13. Return Packaging

For voluntary change-of-mind returns, please package the item securely to prevent damage while it is being returned.

We recommend using a postage service that provides tracking.

Lankan Hubs cannot guarantee responsibility for change-of-mind returns that are lost before reaching the nominated return location.

Keep your postage receipt and tracking information until your return has been completed.

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14. Return Inspection

Once a change-of-mind return is received, we may inspect the product to confirm that it meets the eligibility conditions described in this policy.

If the product has been:

• Worn;
• Washed;
• Damaged;
• Altered;
• Stained; or
• Otherwise made unsuitable for resale,

we may decline a voluntary change-of-mind refund or exchange.

These inspection requirements do not remove any rights relating to genuinely faulty products.

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15. Refund Processing

Once a refund has been approved, it will generally be returned using the original payment method where reasonably possible.

After we process the refund, banks and payment providers may require additional time before the amount appears in your account.

Depending on your payment provider, this can commonly take several business days.

If you have received confirmation from us that a refund has been processed but it has not appeared after a reasonable period, please contact your bank or payment provider before contacting us.

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16. Exchanges

Where available, we may offer exchanges for:

• A different size;
• Another colour;
• A replacement for a damaged product; or
• Another eligible item.

Exchanges depend on product availability.

If the requested product is unavailable, we may offer another appropriate option, such as a refund or store credit, subject to the circumstances and applicable law.

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17. Out-of-Stock Replacement Items

If you qualify for a replacement but the replacement item is no longer available, we will discuss alternative options with you.

Depending on the circumstances, these may include:

• Another product;
• Store credit; or
• A refund.

Your statutory rights remain unaffected.

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18. Incorrect Delivery Address

Customers are responsible for entering accurate delivery information when placing an order.

Please check your:

• Full name;
• Street address;
• Suburb or city;
• State;
• Postcode;
• Country; and
• Contact information

before completing your purchase.

If you notice an incorrect address, contact us immediately at:

[email protected]

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

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19. Lost or Missing Orders

If your tracking information shows an unusual delay or you believe your order has been lost during delivery, please contact:

[email protected]

Include your order number and any available tracking information.

We will review the circumstances and, where appropriate, work with the relevant shipping or fulfilment provider.

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20. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

[email protected]

We may be able to cancel an order if production, printing, fulfilment, or dispatch has not yet begun.

Because some merchandise may be printed or prepared shortly after an order is placed, we cannot guarantee cancellation once processing has started.

This does not affect rights available under applicable consumer law.

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21. Print and Colour Variations

Because Lankan Hubs merchandise may be printed on physical garments, minor variations can occasionally occur between:

• Screen colours and printed colours;
• Product photography and the physical garment;
• Print placement;
• Fabric texture; or
• Production batches.

Minor reasonable variations that do not amount to a defect or material difference from the advertised product may not qualify as a faulty product.

However, significant printing errors, major defects, or products materially different from their description should be reported to us.

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22. Care Instructions

Customers should follow any care instructions provided with Lankan Hubs clothing.

For example, printed garments may require particular:

• Washing temperatures;
• Drying methods;
• Ironing precautions; or
• Washing orientation.

Damage caused by misuse or failure to follow reasonable product-care instructions may not qualify as a manufacturing fault.

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23. Proof of Purchase

We may request reasonable proof of purchase when processing a return or refund.

This may include:

• Order confirmation;
• Receipt;
• Order number;
• Payment confirmation; or
• Other information that allows us to identify the transaction.

You should retain your order confirmation until you are satisfied with your purchase.

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24. Fraudulent Return Requests

We reserve the right to investigate suspicious, fraudulent, abusive, or misleading refund and return requests.

We may decline voluntary returns where there is reasonable evidence of return-policy abuse.

This does not affect genuine rights that customers have under applicable consumer law.

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25. International Orders

Lankan Hubs may sell merchandise to customers outside Australia.

International customers should be aware that:

• Delivery times may vary;
• Customs procedures may cause delays;
• Import taxes or duties may apply depending on the destination; and
• International return postage may be more expensive.

Consumer rights may also differ depending on the customer’s location.

Nothing in this policy is intended to exclude mandatory rights that apply under the laws of a customer’s jurisdiction.

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26. Changes to This Refund Policy

We may update this Refund & Returns Policy as our merchandise range, fulfilment processes, shipping providers, or legal requirements change.

The latest version will always be published on this page.

Changes will not be applied in a way that unlawfully removes rights relating to purchases already made.

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27. Contact Us

If something isn’t right with your order, please get in touch.

We want our customers to be happy wearing Lankan merchandise and will review genuine problems fairly and respectfully.

Lankan Hubs

Website: https://lankanhubs.com/
Email: [email protected]
Maintained and Developed From: Australia

For returns, please use the email subject:

Return Request – Order #[Order Number]

For damaged or faulty merchandise, include photos where possible so we can review the issue efficiently.

© 2018–2026 Lankan Hubs. All Rights Reserved.